Your personal information,
handled with care.

Last updated: 2 June 2025 · Applies to legatomusicau.site and all services provided by Legato Music Australia Pty Ltd.

1. Our commitment to your privacy

Legato Music Australia Pty Ltd (ABN 95 703 927 959) respects the privacy of every student, parent, guardian, customer and visitor. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

This policy applies to this website (legatomusicau.site) and to every service we provide, including music tuition, programs, events and instrument sales.

2. Who we are

Legato Music Australia Pty Ltd is a music education and instrument retail business based in Melbourne VIC, Australia. In this policy, “we”, “us” and “our” refer to Legato Music Australia Pty Ltd.

If anything in this policy is unclear, please write to us at ceo@legatomusicau.site — we are happy to explain it in everyday language.

3. What personal information we collect

Depending on how you interact with us, we may collect:

• Contact and enrolment details — your name, email address and any other contact details you choose to share with us.
• Student information — for tuition, the student’s name, age group, instrument of interest, skill level, lesson preferences and, where relevant, learning goals or notes shared with us by parents or guardians.
• Transaction details — lesson packages booked, instruments or accessories purchased, invoices and payment status. Card payments are processed by third-party payment providers; we do not store full card numbers on our own systems.
• Enquiry and quote details — the messages you send through our contact and quote forms, including details about your goals and preferences.
• Sensitivity handled with care — if you choose to tell us about accessibility or learning needs so we can tailor lessons, we treat that information respectfully and collect it only with your consent.
• Website and technical data — pages visited, referring site, browser type and general location information collected through cookies and analytics (see Section 12).

We do not collect sensitive information unless it is reasonably necessary for one of our functions and you have given us your consent, or the collection is required or authorised by Australian law.

4. How we collect your information

We collect personal information by lawful and fair means, including:

• directly from you — by email, through our website forms, quote requests and enrolment paperwork, or when you visit our Melbourne studio and showroom;
• from a parent or guardian who enrols a student with us;
• automatically, through cookies and analytics tools, when you browse our website.

Where it is reasonable and practical, we will tell you when we collect your personal information and the main purpose for collecting it.

5. Why we collect and use your information

We collect, hold, use and disclose personal information so that we can:

• respond to enquiries and prepare accurate quotes for lessons and instruments;
• schedule and deliver tuition, programs and events, and support each student’s progress;
• process enrolments, orders, invoices, receipts and refunds;
• recommend instruments, accessories or programs suited to your goals;
• improve our website, our services and the way we teach;
• meet legal and regulatory obligations, such as tax and record-keeping requirements.

We only use or disclose personal information for the primary purpose of collection, for a closely related purpose you would reasonably expect, or with your consent.

6. Sharing your information

We keep your information within our business wherever possible. We may share it with:

• our teachers and contractors, strictly to deliver the tuition you have booked;
• payment processors and booking tools, to complete transactions securely;
• IT, hosting and email service providers who support our website and communications;
• professional advisers such as accountants or auditors, under duties of confidentiality;
• others where we are required or authorised by Australian law.

We do not sell, rent or trade personal information, and we do not disclose it for others’ direct marketing.

7. Overseas disclosure

Some of our service providers — such as cloud hosting, email and analytics platforms — may store or process data on servers located outside Australia. Where that occurs, we take reasonable steps, including contractual safeguards, to ensure overseas recipients handle your personal information consistently with the Australian Privacy Principles.

8. Security and retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access or modification. These steps include access controls, encrypted connections, limited administrative access and secure disposal practices.

We keep personal information only for as long as it is needed for the purposes described in this policy and to meet our legal record-keeping obligations. When it is no longer required, we destroy or de-identify it.

9. Access and correction

You may request access to the personal information we hold about you, and ask us to correct anything that is inaccurate, out of date, incomplete or misleading. There is no charge for making a request.

To make a request, email ceo@legatomusicau.site. We will respond within a reasonable period — usually within 30 days. In rare cases, we may decline part of a request where an Australian law permits or requires us to; if so, we will explain why.

10. Students under 18

Music tuition often involves children, so we take particular care with their information. We collect a child’s personal information from a parent or guardian, or with their consent, and only what is needed to teach safely and well.

Parents and guardians may ask us to update or remove a child’s information at any time, subject to the records we are required to keep. Contact ceo@legatomusicau.site and we will act promptly.

11. Direct marketing

If you opt in, we may occasionally send you news about lessons, programs, events and instrument offers. Every marketing message includes a working unsubscribe link, and you can also opt out at any time by emailing ceo@legatomusicau.site.

We honour opt-out requests promptly and do not use sensitive information for marketing purposes.

12. Cookies and website analytics

Cookies are small files stored by your browser. We use them to help the website function properly and to understand, in aggregate, which pages and services are most useful to visitors.

You can block or delete cookies through your browser settings; parts of the site may then work less smoothly. Analytics data is reviewed in aggregate and is not used to identify individual visitors.

13. Making a privacy complaint

If you believe we have breached the Australian Privacy Principles or this policy, please contact our privacy officer at ceo@legatomusicau.site with the subject line “Privacy request”.

We will acknowledge your complaint, investigate it fairly and respond to you — usually within 30 days. If you are not satisfied with our response, you may raise the matter with the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

14. Changes to this policy

We may update this policy from time to time as our services and practices evolve. The current version is always published on this page, together with a “last updated” date at the top. Continued use of our website or services after an update means you accept the revised policy.

15. Contact our privacy officer

Our privacy officer reads and answers every privacy message personally. The quickest way to reach us is by email:

• Email: ceo@legatomusicau.site
• Post: Attention: Privacy Officer, Legato Music Australia Pty Ltd, Melbourne VIC, Australia
• ABN: 95 703 927 959

Please include “Privacy request” in your subject line so your message reaches the right person quickly.